HVAC frequent asked questions in Columbus

Q? What does your service fee cover?

A. The $59.50 service fee is for a professional technician to come to your home and diagnose the problem you are having with your air conditioner of your furnace. The service fee does not include repairs.

Q? Why should I hire KNOW Heating ti install my system?

 A. We recommend that our customers get several bids. We have all heard that we should get three proposals and some of us believe that is to get the lowest price. But all too often the lowest price is not the best deal. Instead get bids to find the best company for you and your family. Companies that have your best interest in mind not there bottom line.

Q? What is your warranty on repairs?

A. Our repairs are warranted for two (2) full years on parts and labor 

Q? What can you tell me about your trade?

A. Not ALL that offer to perform maintenance, repair or installation are licensed, insured or qualified to do so. The State of Ohio does not require a license to do residential HVAC. Always look for a professional heating and cooling company to install, repair or maintain your system.

Q? Do you offer financing?

A. We have financing available for those big projects like a complete new HVAC system install or just the individual furnace and air conditioning replacement. Financing is provided with approved credit by Wells Fargo Financial National Bank, an Equal Housing Lender. 

Q? Why does your work stand out from other HVAC companies?

A. Licensed by the state of Ohio KNOW Heating holds the LIC# 46100, to do residential and commercial heating, cooling and ventilation with more than three times the required insurance for your protection. Permitting all installations our work is inspected by the city to ensure that it meets or exceeds local, state and federal law. 100% satisfaction guaranteed if for any reason you are not satisfied with our work. 

Q? What is your equipment warranty?

A. Some companies offer a warranty on the equipment they install, but they don't tell you if that warranty is filed in-house or with the equipment manufacturer. If the warranty is filed in-house and you no longer like the company that installed your system, or they go out of business, you are stuck. They hold your warranty. We file the warranty with the manufacturer so that any authorized dealer can and will honor your warranty, ensuring that we continue to earn your business by keeping your options open. 

Q? How often do I have to change my air filter?

A. A furnace filter that becomes dirty in less than an average heating or cooling season may indicate poor air quality. It should be checked or replaced depending on the type of filter at least once a month and changed every three months. 

Q? How often does my system need maintenance?

A. We recommend furnace maintenance once a year in the fall before the winter season, and in the spring before the hot weather hits for the air conditioning. The condenser may need more frequent cleaning in the summer depending on where it is located, mowing and cotton wood get sucked into the outside unit and will need to be hosed off with water. Our technicians will be happy to show you how to safely water wash your unit.

KNOW Heating in Columbus, HVAC frequent asked questions in Columbus

Q? Is a bigger system better?

A. No, it is not, a jet engine in your car is bigger, but does not get better gas mileage. We believe that proper sizing of air conditioning, heating, and air delivery system is the only way to receive the full benefits of efficiency and comfort.