Our Response to the COVID-19 Outbreak

KNOW Heating is a home service company, but we’re also local community members ourselves, and like you, have been monitoring the evolving news regarding COVID-19. Our employees and technicians are taking additional precautions before, during, and after each of our appointments. We are regularly reviewing our company-wide health and safety protocols to follow the latest recommendations from professional health organizations. We understand that homeowners and families want to stay safe—we do, too—so we encourage any clients with additional questions or concerns to give us a call. 

• Each staff member will have their temperatures taken every morning and recorded before beginning work to ensure we do not show signs of a fever. We are a small staff, and if one of us shows signs of the virus, we will ALL self-quarantine appropriately.
• We will sanitize our tools, vehicles, and surfaces we touch with appropriate disinfectant. We will wash our hands with soap and water regularly. We have always used suitable protective suits, gloves, respirators, and personal protective equipment, but will increase the usage of these protective items. 
• 99% of our work is in the basement, attic, or crawlspace. We can further minimize our presence in your home by discussing options of an access point in garages or from the back door. When we need to come into your home, we will practice distancing, wear shoe covers, and, if deemed necessary, we are all equipped with Tyvek suits, gloves, and respirators, and we never use your bathroom other facilities.
• All personal have been trained on sanitary processes to minimize the spread of germs and viruses.

Stay safe, and KNOW we are here for you.